Privacy Policy

Creystone Group Ltd respects your privacy. This policy explains how we collect, use and protect personal information when you visit this website, contact us or make an enquiry.

1. Who we are

Creystone Group Ltd is a company registered in England and Wales under company number 16033663. Our registered office is Golden Cross House, Duncannon Street, London, England, WC2N 4JF. For data protection enquiries, email Administration@creystonegroup.co.uk.

2. Information we collect

• Information you provide: your name, email address, telephone number, company, enquiry type, message and any other information you choose to include.
• Communications: records of emails, calls and correspondence relating to your enquiry or our business relationship.
• Technical information: limited server, security and cookie information such as IP address, browser type, device type, pages requested and time of access.

3. How we use information

• To respond to enquiries and discuss potential projects, services or partnerships.
• To take steps requested before entering into a contract and to manage contracts or business relationships.
• To operate, secure, troubleshoot and improve the website.
• To meet legal, regulatory, accounting and reporting obligations.
• To protect our rights, property, systems and users against misuse or fraud.

4. Our lawful bases

Depending on the circumstances, we process information because it is necessary to respond to your request or take pre-contractual steps, because it is in our legitimate interests to operate and protect our business and communicate with relevant professional contacts, because we must meet a legal obligation, or because you have given consent. Where we rely on consent, you may withdraw it at any time.

5. Contact forms and email

Contact form submissions are stored securely within our WordPress website and sent by email to the relevant Creystone Group recipient. Please do not submit sensitive personal information unless it is necessary for your enquiry and we have agreed how it should be shared.

6. Cookies

We use strictly necessary cookies to operate the website. Optional cookies or similar technologies will only be used after you make a choice through our consent banner. You can review or change your choice at any time through “Manage cookie preferences” in the footer. See our Cookie Policy for more information.

7. Sharing information

We may share personal information with trusted service providers that support our website, hosting, email, IT, professional advice or business administration; with project or professional partners where necessary to progress an enquiry and appropriate to do so; or with authorities where required by law. We do not sell personal information.

8. International transfers

If a service provider processes information outside the United Kingdom, we take reasonable steps to ensure an appropriate safeguard is in place, such as an adequacy regulation or approved contractual protections.

9. Retention and security

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including responding to an enquiry, managing a business relationship and meeting legal obligations. We use proportionate technical and organisational measures to protect information, but no internet service can guarantee absolute security.

10. Your rights

Subject to applicable law, you may ask for access to your personal information, correction, deletion, restriction, portability, or object to certain processing. You may also withdraw consent. Contact us using the details above. We may need to verify your identity before acting on a request.

11. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

12. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always appear on this page with its revision date.